Customer Complaint Training – How to Properly Document Leaks (UPDATED 9/8/17)
Complaint from Homeowner: “The inspector noticed a leak in the hall bathroom at time of inspection and told me that caulking would fix. This leak has now run from the bathroom floor and has come down as a leak into the kitchen.”
- When performing a home inspection it’s important to start from the top of the home and work your way down. This way if there are any leaks you should be able to catch them as you are working your way down through the home.
- We fill up all sinks, flush all toilets and run the water in the tub and shower the entire time we are inspecting the bathroom.
- When you come across any leaks, water damage, or signs of repair you should always document with your moisture meter in every picture.
- If you do come across any leaks during the inspection you want to do your best to trace that leak back to the source and document any issues you see in the plumbing above the ceiling where you noticed the water leak
- Be careful what you verbally tell the clients. You don’t want to state whether the leak is active or previous unless you are certain and anything you tell them verbally should also be documented in the report. Always say they should have it further evaluated by a qualified contractor and repaired or replaced as necessary.
PLEASE REVIEW THE PICTURES FROM THE REPORT BELOW TO SEE SOME EXAMPLES ON HOW TO PROPERLY DOCUMENT MOISTURE.