Inspection Training

Procedure on How to Manage your Schedule

The Schedule: How to VIEW, CHECK and ACCEPT Inspections


START OF YOUR DAY – AT HOME

  1. Check your schedule first thing in the morning. The office gets calls late at night and early in the morning to schedule, cancel, reschedule or add services.
  2. Other instances that happen: Cars break down or tire get flats. People get sick in the morning. So 8:00am jobs may be switched quickly. This is why we want you ready to go, if you want to work and the schedule shows you’re available.
  3. Even if you have the day off, you must login and look at your schedule before 4:00 pm on your day off.

ALWAYS CHECK SCHEDULE THROUGHOUT THE DAY

  1. Review your schedule on your phone frequently, to see any updated information for today and tomorrow. Sales takes calls, and books jobs for the same day.
  2. Even if you have the day off, you need to login and look at your schedule and accept any inspections for the next day, by 4:00 PM.
  3. You may have started your day with only an 8:00 AM. But as the day progresses, the office may have given you a 12 PM and a 4:00 PM.
  1. View your schedule for appointments for today, and tomorrow, so you can plan. Be sure there are no conflicts.
  2. Be sure to read the Inspector Notes and review the Invoice Information at the bottom to see which inspections have been ordered (Radon, Mold, Well Water). These will have prices next to them if ordered by the client. Double check the invoice for errors.
  3. It is the Inspector’s responsibility to read the correct date, time and address of inspections and arrive at the scheduled job on time.
  4. It is not acceptable to arrive at a job late.
  5. Check your schedule when you first arrive at the property for any Special Instructions. Some examples may be: Don’t start the inspection until client gets there; The house is occupied and owners work from home and they have an appointment and you can’t start until 3:05PM; There is a big dog in the backyard, or a cat in the house; Or any other special instructions that the homeowner, agent or client need you to know. Go ahead and map your next inspection now, so you can see a driving time to your next inspection. Then you will know the drop-dead time you need to be leaving your current inspection.
  6. Double the estimate of your driving time, especially with traffic in Denver. Factor this into the time you need, to be sure you leave the current property on time to arrive at the next job.
  7. Check your schedule again after your inspection is completed, and prior to heading to your next inspection. As always, things may have changed in the last couple of hours. Be sure to read the entire schedule entry and not just the heading in case there is important information or items needed for the inspection.
  8. For Example- the office may plug in two more jobs for you. If you don’t look at the Schedule before driving to your next job, you would have driven all the way to an unnecessary city, and then you’d have to go all the way back to the town you were supposed to be, for the jobs that were scheduled for you during the day.

BEFORE GOING TO BED

  1. Be absolutely sure to check your schedule before going to bed. Your schedule may change between 4:00 PM and 12:00 AM.
  2. Review your inspections for the next day.
  3. The schedule constantly changes. The office receives calls late at night and early in the morning to schedule, cancel, reschedule or add services.
  4. For the Schedule, you are pretty much “on-call” to work. The 8:00 AM slot is very important. Before going to bed at night, you must check your Schedule for the next day.
  5. People are in the office at 7:00 AM if you have questions about your 8am inspection.
  6. If you are willing to work at 8:00 AM when you go to bed, you need to set your alarm clock, be up, and ready to walk out the door at 7:00 AM to arrive at an 8:00 Inspection even if you don’t have a job currently booked on your schedule. If you are not going to be ready to work an 8:00 AM inspection you need to put in time off.


One comment

Leave a Reply